Google Workspace: Restore Gmail Data
Who can use this feature
Anyone with these permissions: Restore emails
Restoring from Eon brings back Gmail messages that were deleted or lost, with their original content, attachments, and labels. You recover the one message an investigation turns on, or a whole mailbox that was emptied.
This article explains how to restore Gmail messages, or a whole Gmail mailbox, from an Eon snapshot using the Eon console.
A Gmail restore adds messages to the destination mailbox. It never deletes or overwrites anything that’s already there.
Restore messages
You can restore Gmail messages from the SaaS inventory page in the Eon console. A single restore job can restore up to 100 messages from one mailbox.
Before you start
Before you restore messages, make sure a restore workspace is connected for the source workspace the mailbox was backed up from. For instructions, see Google Workspace: Connect Restore Workspaces.
Select the snapshot and the messages to restore
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Open the source workspace the mailbox was backed up from.
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Navigate to Users in the side menu, select the user whose mailbox you want to restore from, and then click Gmail.
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Eon preselects the newest snapshot. To restore from a different one, click the snapshot date. In the popover, select Specific snapshot, choose the day on the calendar, select a snapshot from that day’s list, and then click Select.
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Browse the messages in the mailbox, or search by subject. The list shows each message’s subject, sender, recipients, and date.
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Choose the messages to restore:
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One message: Hover over its row, and then click (Restore).
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Several messages: Select the checkbox on each row, and then click the button that shows the number of selected messages, such as Restore 3 messages. Checkboxes appear only when a specific snapshot is selected. To start over, click Clear.
The Restore to Google Workspace panel opens.
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Choose the restore workspace
Choose the restore workspace you want to restore to.
Restore Account lists the connected restore workspaces as cards.
Choose how labels are applied
In Restore Configuration, set the labels for the restored messages:
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Restore original labels: Eon applies the labels each message had when it was backed up. Eon matches each label by name in the destination mailbox, and creates it if it doesn’t exist there. A message that was in Trash or Spam when it was backed up goes back to Trash or Spam. To put every restored message in the inbox instead, turn Restore original labels off.
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Add a custom label: Eon adds one more label to every restored message, so you can find the restored copies. Turn Add a custom label on and enter a name. If you leave the name empty, Eon applies
Eon Restored.
Choose the destination mailbox
Under Destination, choose where the messages go:
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Original mailbox: Eon restores the messages to the mailbox they were backed up from.
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Different mailbox: Eon restores the messages to another mailbox in the restore workspace. Enter the email address of that mailbox. The address must belong to an existing user in the restore workspace.
Start the job and monitor it
Click Restore, then track the job from View job, or from the Restore jobs tab on the Jobs page.
When the job completes, the messages are in the destination mailbox with their original content and attachments, under the labels you chose.
Restore a mailbox
A mailbox restore brings every message in the snapshot back to the destination mailbox.
You can restore a Gmail mailbox from the SaaS inventory page in the Eon console.
Before you start
Before you restore a mailbox, make sure a restore workspace is connected for the source workspace the mailbox was backed up from. For instructions, see Google Workspace: Connect Restore Workspaces.
Select the snapshot and the mailbox to restore
-
Open the source workspace the mailbox was backed up from.
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Navigate to Users in the side menu, and then select the user whose mailbox you want to restore.
-
Eon preselects the newest snapshot. To restore from a different one, click the snapshot date. In the popover, select Specific snapshot, choose the day on the calendar, select a snapshot from that day’s list, and then click Select.
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Hover over the Gmail row and click (Restore). The Restore to Google Workspace panel opens.
Choose the restore workspace
Choose the restore workspace you want to restore to.
Restore Account lists the connected restore workspaces as cards.
Choose how labels are applied
In Restore Configuration, set the labels for the restored messages:
-
Restore original labels: Eon applies the labels each message had when it was backed up. Eon matches each label by name in the destination mailbox, and creates it if it doesn’t exist there. A message that was in Trash or Spam when it was backed up goes back to Trash or Spam. To put every restored message in the inbox instead, turn Restore original labels off.
-
Add a custom label: Eon adds one more label to every restored message, so you can find the restored copies. Turn Add a custom label on and enter a name. If you leave the name empty, Eon applies
Eon Restored.
Choose the destination mailbox
Under Destination, choose where the messages go:
-
Original mailbox: Eon restores the messages to the mailbox they were backed up from.
-
Different mailbox: Eon restores the messages to another mailbox in the restore workspace. Enter the email address of that mailbox. The address must belong to an existing user in the restore workspace.
Start the job and monitor it
Click Restore, then track the job from View job, or from the Restore jobs tab on the Jobs page.
When the job completes, every message from the snapshot is in the destination mailbox with its original content and attachments, under the labels you chose.